Shipping & Returns

Shipping Policy

We only ship within the United States (including Hawaii, Alaska, and all territories).

To ensure freshness of product, we ship on Tuesdays and Thursdays.  

Orders received before 9 a.m. Tuesday are shipped Tuesday. Orders received after 9 a.m. Tuesday and before 9 a.m. Thursday are shipped on Friday. 
 
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Pickup at Cafe Policy

Orders are available for pick up at any of our 3 cafes in Jacksonville for no charge. 

Orders will be available for pick up on Fridays. Orders must be placed by 9 a.m. on Wednesday to be ready for pick up on Friday. Any orders placed after 9 a.m. on Wednesday will be available for pick up on Friday of the following week.
 
Please note that you will receive an email when your order is available for pick up. All orders must be picked up by the following Friday. No refunds will be given for orders not picked up. No refunds or exchanges can be made at the shops. Refunds and exchanges MUST be made through the online storefront.  

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.