I got an old bag of SuperNova and emailed Remy about getting help with the situation. He responded with an apology within a few hours and had a replacment ready to mail to me the same day. They were also kind enough to add a pack of their Dark Side roast. After getting my new bag of SuperNova i can say they are amazeballs. 10/10 beans and 10/10 customer service!
We used to live in Jax and have since moved away. We pined over sweet spot every time we had a cup of coffee from another roaster. We discovered we needed some beans from Jax back in our life. Then I boldly joined the 21st century and realized we could just order and ship :).